Customer Return Information

Customer Returns (RMA) inspection record contains many common fields. The organization is to decide what information has value and is to be populated.

The Common fields available are:
RMA Date,
Part Number, Part Description, Part Revision Level,
Customer, Sales Order Number and Line Item,
Reason for Return,
Serial Number(s),
Original Ship Quantity, and Quantity to Be Returned.

When the product is received,
Date Product Received, Quantity Received, Inspected, Accepted and Rejected are available.

Other fields are available such as:
Suspected Cause,
Return Type,
Condition Warranty Status,
Level of Inspection required,
and the Inspection Method option such as 100% Inspection, Skip Lots, Dock-To-Stock, and AQL 0.5, 1.0, 1.5 C=0 sampling plans,
depending on organizations requirements.

Files can be linked to each Customer Return (RMA). Typical Usages might include Emails, Pictures of Discrepancy or Damage. All Linked files can be viewed at any time.

NOTE: If organization wants to reduce data-entry and data-entry errors, this Inspection and Non-Conforming software can have a direct link to many ERP systems, or the ability to sync to ERP data on a periodic basis. Call Database Providers to learn more about this feature.

When this direct link or sync feature is used, many of the fields are pre-populated based on the Sales Order Number entered by the RMA initiator. In most cases, the Part Number, Revision Level, Description, Customer, Sales Order Line Item and Sales Order Ship Quantity fields are all populated from the Sales Order information.